Legal
Refund Policy
Overview
At Zynlix LLC, we stand behind the quality of our design services. If you are not completely satisfied with your order, we are here to help.
Refund eligibility
- Service must not be fully delivered or completed
- Refund request must be made within 30 days of purchase
- Proof of purchase or order confirmation must be provided
- Revision requests must have been addressed prior to refund consideration
Non-refundable items
- Completed custom box design projects
- Approved and delivered design files
- Services already fully rendered or in final stage
- Discounted or promotional design packages
- Digital design files after delivery
Refund process
To initiate a refund request, please contact us. Once we receive your request, we will review the details and notify you of approval or rejection. If approved, refunds will be processed within 7–10 business days to your original payment method.
Shipping costs
As Zynlix LLC provides digital design services, no physical shipping is involved. Therefore, no shipping charges apply.
Contact us
If you have any questions about our refund policy, please contact us at:
Company Business Address:
545 Burgoyne Rd, Charlottesville, VA 22901
Phone Number:
+1(603) 999-7449
Email:
info@zynlixllc.com
Return Policy
Return Window
We accept returns within 30 days of the original purchase date. Services or design files must be returned/claimed in their original, unmodified condition where applicable.
How to return an item
To request a return, please follow these steps:
- Contact our customer service team at info@zynlixllc.com or (603) 999-7449 to initiate a return
- Provide your order number and reason for return
- We will provide you with a return authorization number and instructions
- Follow the instructions provided for review and processing
Return conditions
- Request must be made within 30 days of purchase
- Valid proof of purchase is required
- Project must not be fully completed or finalized
- Revision opportunities must be exhausted before return request
Defective or issue-based cases
If you experience issues with your design files or receive incorrect deliverables, please contact us immediately at info@zynlixllc.com. We will review the issue and provide corrections or a resolution where applicable at no additional cost.
Return shipping
As Zynlix LLC provides digital custom box design services, no physical shipping is required. Therefore, return shipping does not apply.
Processing time
Once your request is received, please allow 5–7 business days for review and processing. You will receive an email confirmation once your request has been handled.
Contact information
Company Business Address:
545 Burgoyne Rd, Charlottesville, VA 22901
Phone Number:
+1(603) 999-7449
Email:
info@zynlixllc.com
Terms & Conditions
Agreement to Terms
By accessing and using this website, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use this website.
Use of website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. Prohibited behavior includes:
- Harassing or causing distress to any person
- Transmitting obscene or offensive content
- Disrupting the normal flow of website activity
- Attempting to gain unauthorized access to our systems
Service information
We strive to provide accurate descriptions of our custom box design services. However, we do not guarantee that all content on this website is completely accurate, current, or error-free. We reserve the right to update or modify information at any time without prior notice.
Orders and payment
All design service orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Payment must be received before work begins. Accepted payment methods are listed on our website.
Nature of services
Zynlix LLC provides digital design services only. We do not manufacture, sell, or ship physical products. All deliverables are provided in digital format (e.g., PDF, AI, PSD, PNG).
Intellectual property
All content on this website, including designs, text, graphics, logos, and visuals, is the property of Zynlix LLC and is protected by copyright laws. No content may be copied, reproduced, or distributed without written permission.
Limitation of liability
Zynlix LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or design services.
Governing law
These terms are governed by the laws of the State of Indiana, USA, and any disputes will be handled under its jurisdiction.
Changes to terms
We reserve the right to update or modify these terms at any time. Continued use of the website means you accept any updated terms.
Contact information
Company Business Address:
545 Burgoyne Rd, Charlottesville, VA 22901
Phone Number:
+1(603) 999-7449
Email:
info@zynlixllc.com
Privacy Policy
Introduction
At Zynlix LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our custom box design services.
Information we collect
We may collect information that you provide directly to us, including:
- Name, email address, and phone number
- Billing and contact details
- Order details and project requirements
- Communication with our support or design team
How we use your information
We use the information we collect to:
- Deliver and manage our custom design services
- Communicate with you regarding projects and updates
- Respond to inquiries and provide customer support
- Improve our website and services
- Maintain security and prevent fraud
Information sharing
We do not sell or rent your personal information. We may share data with trusted service providers only when necessary to operate our business, and they are required to keep your information confidential.
Data security
We implement appropriate security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to improve user experience and analyze website usage. You can manage cookie settings through your browser.
Your rights
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
Children's privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact us
Company Business Address:
545 Burgoyne Rd, Charlottesville, VA 22901
Phone Number:
+1(603) 999-7449
Email:
info@zynlixllc.com
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